Warranty Coverage
Pop Step warrants that your product will be free from defects in material and workmanship for the lifetime of the product under normal use and service. “Lifetime” refers to the expected functional lifespan of the product, generally for the life of your RV, not the purchaser’s lifetime.
If a defect arises during normal and intended use of the product, Pop Step will, at its discretion:
- Replace the product with a new unit of equal or greater value.
What Is Not Covered
This warranty does not cover:
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Normal wear and tear
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Accidental damage, misuse, or abuse
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Unauthorized modifications or repairs
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Loss or theft
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Damage from exposure to extreme conditions (heat, cold, water, etc.)
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Cosmetic damage not affecting functionality
How to Make a Claim
To make a warranty claim, please:
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Provide proof of purchase from an authorized retailer.
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Submit a description and, if possible, photos of the issue.
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Contact our support team at [email protected].
Shipping costs for returning the product may be the responsibility of the customer.
Limitations
This warranty is non-transferable and applies only to the original purchaser. Pop Step disclaims all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
Pop Step’s liability is limited to the replacement of the product, and shall not include any incidental or consequential damages.